AODA - Accessibility Policy
This 2020 - 2025 accessibility plan outlines the policies and actions that Belleville Toyota has put in place to improve opportunities for people with disabilities. Accessible formats of this document are available for free upon request.
Statement of Commitment
Belleville Toyota is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under Ontario’s accessibility laws.
Accessible Information
On request, Belleville Toyota will provide information to people with disabilities in an accessible format or with communication supports that take into account their disability.
Training
We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
We will train our employees and volunteers on accessibility as it relates to their specific roles.
Belleville Toyota takes the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws:
- Provide Online Accessible Customer Service training to all employees that interact with members of the public either face to face or over the phone.
- Accessible Customer Service Procedures are available to all employees through our HR system.
Kiosks
Belleville Toyota currently does not provide self-service kiosks to any member of the public.
Information and communications
Belleville Toyota will communicate with people with disabilities in ways that take into account their disability. Upon request, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
Belleville Toyota’s website meets the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment
Belleville Toyota is committed to fair and accessible employment practices. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Belleville Toyota will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. We are committed to a fair and accessible recruitment process for applicants with disabilities. However, please be advised that Belleville Toyota may post some positions where we may be unable to accommodate certain disabilities or impairments.
Belleville Toyota will take the following steps to develop and implement processes for individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:
- Require that requests for accommodation be sent directly to HR Manager and require employees to submit supporting medical documentation. To ensure employee privacy is protected, specific details regarding accommodation will only be discussed with the Department Manager and the HR Manager
- Ensure accommodation and return to work plans are developed based on physician recommendations and business needs up to undue hardship.
- Individual accommodation plans will be evaluated monthly by the HR Manager and Department Manager. Further supporting medical documentation may be requested.
- If a request for accommodation is denied, the HR Manager and Department Manager will communicate the decision and reasons directly to employee.
If Belleville Toyota is using performance management, career development and redeployment processes, we will assess the individual’s capabilities and evaluate against position job description to ensure the accessibility needs of employees with disabilities needs are taken into account.
Belleville Toyota will take the following steps to prevent and remove other accessibility barriers identified:
- Provide online training to employees on how to prevent customer barriers.
- Once an accessible barrier has been identified, it will be immediately reviewed to assess the individual requirements needed.
- Alternative options will also be evaluated on an as needed basis.
Design of Public Spaces
Belleville Toyota meets the Accessibility Standards for the Design of Public Spaces for its public spaces, which include:
- Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps.
- Accessible off-street parking.
- Service-related elements like service counters and waiting areas.
Belleville Toyota will make every effort to prevent service disruptions to the accessible parts of its public spaces. In the event of a service disruption, we will notify the public of the service disruption and alternatives available.
For more information
For more information on this accessibility plan, please contact Cyndy White at:
- Phone: 613-968-4538 ext. 202
- Email: hr@bellevilletoyota.ca
